Advice: Members and their immediate family have on-going access to a 24-hour legal advisory service on any aspect of the law such as criminal law, family law, insurance law, child law, labour law, motor law, etc. The member and his immediate family are entitled to utilise the advice service as frequently as required provided that the assistance shall be furnished to the member directly and only on legal matters pertaining to the member and in his or her personal capacity.

In addition to the general medical advice service, medical operators will guide a person through a medical crisis involving the member. The member will receive emergency advice or have the necessary support organised, by utilising the 24-hour Call Centre.

This service includes referrals to Crisis lines in case of

• Poison Hotline – In House

• Suicide Hotline – Lifeline

• Rape and HIV Counselling

• Family and Domestic Abuse

• Child Abuse

• Bereavement Counselling

Service Benefits

The TeleDoctor solution allows healthcare practitioners to connect with patients using a telehealth platform. A consultation could result in a sick note, a referral letter, or an e-script.

Member driven interventions:

Member initiated consultations originate from within mobile applications or website via the Tele-Doctor switch or data interface.

• For any consultation that can be done virtually.

• For renewal of chronic prescriptions where patient data is available to the Virtual Doctor.

• For health advice.

Benefits to the patient

• Access to convenient care

• Convenience of services available as needed, in safe environments.

• Coordination of care

• Affordability of services

Service Languages: English, (direct service and/or translation capacities in any of the above).

The key service elements include:

• Telephonic learner support, education, and project compilation assistance in all the major subjects listed below.

• The tutor’s role is further to encourage and assist with projects or homework when the parent is not available or equipped to deal with the child’s/student’s queries.

• Internet access allows the competent tutors to search for information and compile summaries where required.

• Communication will be via email.

• The tutor service is provided by qualified and practicing education specialists.

• Tutors are highly qualified, practicing teachers and are therefore at the forefront of teaching practices and curricula.

• Tutors in the following subjects are currently available:

o Maths Literacy

o Mathematical Science

o Natural Science

o Social Sciences: History

o English

o Afrikaans

o Geography Social Sciences

o Accounting

o Economics

o Business Economics

o Biology / Life Science

• Assistance is offered to learners from Grade 1 to Grade 12.

• Service Hours: Sundays to Thursdays 18h00 to 21h00 (excluding National School and Public Holidays).

Who needs a Will?

Every South African over the age of 18 but especially if you are:

• Elderly or know that you are ill.

• Married or divorced.

• Have children.

• Own property or significant assets.

• Have a trust or offshore assets.

Having a will is important to make your wishes known at death in order to take better care of the member’s family by removing delays in the winding up of your estate. It is also important to regularly update your will to document changes in your financial and personal circumstances.

How does SmartWill work?

SmartWill uses technology to make it easier and faster than ever before to create a personalised will anywhere, anytime, in the palm of your hand.

• Upon registration members are required to complete a questionnaire which covers each aspect of the will that an Executor would need to be made aware of in order to wind up an estate quickly and efficiently

• During this process, the member can reach out to the customer service team for assistance via Chatbot or by calling the assistance hotline. If further assistance is required, members can schedule an appointment with a specialist which is conducted telephonically or in Hangouts.

• The completed questionnaire is then pulled through to a customised will where gaps in the members estate/portfolio are identified and additional services or products are suggested.

• Once the member has completed this section it is sent to the legal team for review to ensure accuracy and to provide additional advice and assistance if necessary

• Specific instructions are provided to the member to ensure that the will is correctly signed, and safety stored.

• Members can also access the calculators and view the value of Estate Duty, Capital Gains Tax and Transfer Fees, applicable to the winding up of the estate.

• The members will thereafter receive automated reminders to ensure that relevant changes and updates are recorded annually.

Emergency Services and retail partner onboarding and negotiations

–Our rewards programme is a Authorised Financial Service

Provider that offers opportunities in creating alternative revenue streams

– Our system has the infra-structure to support the programme:

– System can handle high volumes of transactions

– Call Centre Support , Account Management and Reporting

– In-house design team to ensure your Corporate Identity remains intact

– Loyalty delivered through a Mobile platform: Mobi-site / App

– Over 2 000 deals available on the platform through vouchers

– Transactions are tracked on Mobile, no POS integration required

Average of 2 000 shops on platform

– Transaction types are colour coded for easy navigation.

– Continuously growing

– The Voucher will guide member how to utilise benefit

Members has access to 55 grocery items and receives 5 discount Coupons per product per month